“We”, “us” and “our” means StagForYou. StagForYou is a trading name of H4U s.r.o., registered office H4U s.r.o., Obchodna st. 68, Bratislava, Slovakia.
“You”, “your” means all persons (or any of them including the Organiser) on the booking (and persons added or substituted at a later date).
Request for booking can be made via webpage, phone or email.
Upon receipt of the request for booking you will receive the itinerary that describes details of the chosen travel arrangements.
Please check all details on the itinerary with chosen travel arrangements immediately upon receipt. It may not be possible to make changes to your arrangements later so you should notify us of any inaccuracies as soon as possible after receipt of the itinerary with your travel arrangements.
Once all your travel arrangements are preliminary confirmed by the applicable suppliers we will take the payment of the initial deposit.
With payment of the initial deposit, you agree that
• you have read all the Booking Terms and Conditions set out;
• you accept these Booking Terms and Conditions on behalf of all persons on the booking;
• you consent to our use of your information in accordance with applicable laws;
• you are over 18 years of age and where placing an order for services with age restrictions, you declare that you and all persons on the booking are of the appropriate age of purchase or use of those travel arrangements.
Once the initial deposit has been paid, we will send confirmation email that the deposit has been received and confirm the definite availability of your travel arrangements once re-confirmed with the suppliers. The binding contract is in place after the deposit payment. This guarantees the price and availability of your booking.
Initial deposit payment
The initial deposit is €99 per group unless agreed otherwise in the itinerary. No per person deposit or other payment is needed at the initial phase (except if agreed otherwise at time of booking). The initial deposit is non-refundable.
The initial deposit is due immediately after the travel arrangements are confirmed by us. Delay of payment of initial deposit may influence the availability of the items of the chosen arrangements.
The balance of the costs of your travel arrangements has to be paid no less than 42 days prior to day of the first item of your travel arrangements.
Bookings made within 42 days prior to the day of the first service of your travel arrangements will have the full balance due at the time of booking. The full balance includes €99 non-refundable initial deposit.
Other payment conditions
Different payment terms and non-refundable deposits may be required for some services as per conditions of respective suppliers.
Such services may include event tickets, apartments rental, yachts rental or any other services during high-demand periods.
We will inform you of such different payment terms and non-refundable deposits at the time of booking and to make the booking you must comply to these payment & deposit terms.
In some destinations we may offer partial payment of the balance 42 days prior the day of the first item of your travel arrangements and the remaining payment will be due in cash to our representative prior to the first item of your travel arrangements directly in the destination.
We reserve the right to pre-authorise the due amount from a credit or debit card provided by you until the cash payment is made.
The prices quoted on our website and in the itinerary of the chosen arrangements clearly state the respective currency (euro or pounds sterling).
All the prices quoted do include all respective taxes.
Prices displayed on our websites and in our communications may be subject to limited availability, date restrictions, minimum number of persons, exchange rate or other conditions and qualification.
We reserve the right to change our prices at any time before the receipt of the initial deposit.
Once you have paid your deposit and received our confirmation, the price of your travel arrangements is fully guaranteed and will not be subject to change, except following rare situations:
• change of exchange rate;
• change of taxes or fees such as change of the respective VAT, city tax, port fees, airport fees etc.;
• change of transportation’s costs, inclusive the cost of fuel.
You will not be charged for any change that will affect the costs of your travel arrangements by less than 5%.
Mistakes sometimes occur. So you must check the price of your chosen arrangements before and at the time of booking. We reserve the right to correct errors in the prices of confirmed travel arrangements.
Changes and Cancellations by Us
It is unlikely that we will have to make any changes to the chosen arrangements.
Occasionally we have to make changes and we reserve the right to do so at any time.
Most of these changes are minor and we will advise you of these at the earliest possible time.
In rare circumstances we have to make a major change or cancel the confirmed booking. If we have to make a major change or cancel your travel arrangements, we will inform you as soon as possible.
We will offer the following options:
• Accept the proposed major change to your booking;
• Refund the full price of any item that we are unable to provide or is affected by the major change;
• Accept the offer of alternative arrangements and we will refund any price difference if the alternative arrangements are of a lower value.
Unfortunately, there is always the risk that your weather dependent activities will not be available due to adverse weather conditions. If this occurs, you will be liable to pay normal charges of the suppliers and of us.
Usually the decision about the weather being or not being suitable is made by the respective supplier no later than 24 hours before the actual activity is supposed to take place and the decision is solely upon the discretion of the respective supplier.
We will assist with finding alternative activities or travel arrangements, however, these are subject to availability and may be subject to additional charge to be covered by you for any price differences of the respective activities.
Changes and Cancellations by You
If you wish to make any changes to your chosen arrangements after they have been confirmed, including cancellation of all or some of them, you must inform us in writing by email. Such notice will be effective from the date of its receipt.
We cannot guarantee that changes can be met, although we will do our best to assist.
Where we are unable to assist with making the requested change and you do not wish to proceed with the initially chosen arrangements, we will consider this as cancellation by you.
Since we incur costs of cancelling or changing your chosen arrangements, all such changes and cancellations will be subject to the charges up to the maximum amount as detailed below.
We make reasonable effort to reduce the cancellation charges below the maximum as detailed below, but particularly for changes and cancellations made less than 15 days prior to the arrival, this is rarely possible.
The cancellation fee is calculated on the basis of the total cost payable by the person(s) cancelling or for items of the chosen arrangements that are being cancelled.
If more than 42 days prior to day of the first item of the chosen arrangements, the cancellation fee equals to any deposits paid.
If between 42 and 31 days prior to day of the first item of the chosen arrangements, you must pay 50% of the total cost payable by the person(s) cancelling or for items of the chosen arrangements that are being cancelled, unless agreed otherwise in the itinerary.
If less than 31 days prior to day of the first item of the chosen arrangements, you must pay 100% of the total cost payable by the person(s) cancelling or for items of the chosen arrangements that are being cancelled, unless agreed otherwise in the itinerary.
Other cancellation terms may be occasionally stated in the itinerary for services with more strict cancellation policy imposed by the respective supplier such as for villa rental, apartments rental, yacht rental, limousine rental or for selected high-demand periods such as city-wide events. Such more strict cancellation terms are clearly stated in the itinerary that describes details of the chosen arrangements.
Where any change or cancellation reduces the number of full paying party members below the number on which the price, number of free places and/or any concessions agreed for your booking were based, respective update in the itinerary and total price will be made.
Should the number of participants drop below any minimum numbers stipulated on activities or accommodation, we will do reasonable effort to offer alternate activities or accommodation, however these are subject to availability and price change.
If any person of your group is prevented from travelling, that person(s) may transfer their place to someone else (introduced by you and satisfying all the conditions applicable, including the agreement to these booking conditions) providing we are notified in writing not less than seven days before departure and meet all costs and charges incurred by us. Both you and the person to whom you would like to transfer your chosen arrangements shall be jointly and severally liable for the payment of any balance due and for any additional fees, charges or other costs arising from the transfer. If you are unable to find a replacement, cancellation charges as set out above will apply.
People can still be added to the booking any time prior to the travel arrangements subject to availability at that time.
If the price has increased between time of original booking and adding extra people, you will be informed about such updated price and after you confirm the booking for extra people you are liable to pay for the updated price.
Special requests relating to your arrangements must be advised to us at the time of booking and confirmed to us in writing. Whilst we will try to arrange your reasonable special requests with the supplier, we cannot guarantee that they will be fulfilled. If we are able to specifically confirm a special request or requirement on behalf of a supplier, we will do so on our confirmation but where requests or requirements have not been so confirmed in writing on our confirmation, a failure to meet them will not be a breach of contract.
We are happy to advise and assist with special needs or disabled customers. However, some suppliers and accommodations may lack even the simplest facilities such as wheelchair ramps, lifts, etc. Therefore, we must be provided with full written details of any disability or special requirements before booking is made to confirm your choice is suitable. Failure to advise us prior to booking may result in the termination of any arrangements with us, for which we would not be liable to make alternative arrangements, or to make refunds or pay compensation.
It is a condition of our agreement that you are covered by adequate insurance for your arrangements. Such insurance as a minimum must cover your losses sustained as a result of cancellation, medical issues, and repatriation in the event of accident or illness.
Insurance can be obtained through a third party insurance provider.
You must ensure that the policy you purchase is suitable for your confirmed arrangements including any hazardous activities. Many policies do not cover such activities, so you must check the small print before purchasing and if in doubt, check with the insurers that you will be covered.
There are some restrictions on insurance, for example pre-existing medical conditions and you should advise the insurance provider of these at the time the policy is taken out.
You must also ensure that your insurance covers participation in any hazardous activities which do not form part of your arrangements. If you choose to participate without adequate insurance cover, we will not be liable for any of your losses howsoever arising, in respect of which insurance cover would otherwise have been available.
Some of the events or activities you may book require a good level of fitness, strength and endurance. It is your responsibility to ensure that you have the appropriate level. We will give you general information about whether your arrangements are suitable for persons with reduced mobility but many events are not recommended for those with any disability, illness or infirmity.
If you have an existing medical condition, allergies, dietary requirements, disability, weight or height which may affect your arrangements, you have to let us know of such details before you make your booking. If considered that your chosen arrangements are not suitable for you, taking into account the information you provided or you not being accompanied by someone who can provide all the assistance you may require where it is reasonable for us to require this, we will inform the applicable suppliers accordingly and these can instruct us to refuse the booking.
If we find out after you have made the booking that you have an existing medical condition, allergies, dietary requirements, disability, weight or height and you are not being accompanied by someone who can provide all the assistance you may reasonably require as referred to above and you have failed to give us this information at the time of booking, we may cancel your booking and impose the cancellation charges.
We will not be liable or pay you compensation if our contractual obligations to you are affected by unavoidable and extraordinary circumstances which we or the supplier(s) of the service(s) in question could not avoid even taking reasonable measures.
These events can include, but are not limited to war, threat of war, riots, civil strife, terrorist activity and its consequences or the threat of such activity, industrial disputes, natural or nuclear disaster, fire, chemical or biological disaster, adverse weather, sea, ice and river conditions, technical or mechanical problems with transport, motorway congestion or closure on the way to an airport, railway station or port, airports, railway stations or ports being closed or full, cancellation or changes of schedules by carriers (or any similar event), hotel overbooking, postal strikes or delays, water or power disruption or other similar events beyond our or the supplier(s) control.
Advice from the Foreign Office to avoid or leave a particular country may constitute unavoidable and extraordinary circumstances.
We understand that you booked services that serve for entertainment and fun, however we always make sure that your travel arrangements are provided in safe and secure way for all participants as well as our associates and employees and we make sure that your travel arrangements do not affect any legal rights, inclusive safety, security and well-being of any third parties.
If in our reasonable belief or opinion or in the reasonable belief or opinion of any person in authority, your behaviour is jeopardising the safety of people or property; or is causing or is likely to cause distress, danger, damage or annoyance to any third party or property, or to cause a delay or diversion to transportation, we or any applicable supplier reserve the right to terminate your arrangements immediately. In the event of such termination our responsibilities to you will cease and you will be required to leave your accommodation or other service immediately. We will have no further obligations to you and will not meet any expenses, costs or losses incurred as a result.
Sexual, verbal or physical harassment of our local representatives (guides) will not be tolerated. Our guides and representatives reserve the right to leave a group at any given time they feel threatened or harassed. No refund will be given.
Rights of Admission for nightlife venues remain at the discretion of the venue at all times and nightlife venues may require identification for some or all of the group.
Groups wear fancy dress at their own risk and we cannot be held responsible if any activity site or nightlife venue refuse entry if they consider dress to be inappropriate.
When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct at the time to the supplier(s) concerned. If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party’s full legal costs) as a result of your actions. Suppliers reserve the right at any time to terminate your stay, transfer or participation in any activity or that of any member of your party due to your misconduct, where justified in their reasonable opinion.
Certain activities suppliers and accommodation properties insist on a financial bond to be deposited by the group on arrival that may be used as behavioural bond or to cover the costs of potential damage to property. Person in authority may refuse your group entry or access to the activity or accommodation without this bond and we will not be liable for your arrangements if this is not paid and the Person in authority refuse entry. No refund will be due if you do not provide a bond for your group.
Neither the suppliers nor we shall be under any obligation whatsoever to pay compensation or meet any costs or expenses you may incur as a result of your activity, transfer or accommodation being terminated due any reason stated in the Behaviour part of this terms & conditions.
You agree to ensure that all members of the party comply with all timetables of the events. Failure to keep to the timetables may result in either shortening or termination of the respective activity. We will not be liable for any refund, compensation or any costs that may be incurred by you.
We do not sell flights and therefore any flights you may book are not part of your booking or contract with us.
In the event of any delay or other disruption to your flights, we will make reasonable efforts to rearrange the activities that you have booked with us.
We are usually able to make changes to the arrival transfer and related services for delays of flights and/or delays of airport arrival procedures by up to 30 minutes.
We are not able to make changes to the arrival transfer and related services for flights arriving before their scheduled time of arrival or before their estimated time of arrival as per relevant sources of such information (website of the airport, website of airline or reliable third party flight monitoring websites).
However, we will not be liable to you for any refunds or compensation, in the event that any or all of your travel arrangements cannot be rescheduled or if you otherwise miss all or part of your travel arrangements, as a result of the actions of your chosen airline.
You are expected to inform the respective guide or representative and/or us about any delay of flight of more than 15 minutes.
Passport, Visa and Immigration Requirements
We will advise you to the best of our ability with passport, visa, immigration requirements information and health requirements & recommendations where you can go to find it, however you need to make sure that you confirm these with the relevant Embassies.
Many countries require passports to be valid for at least 6 months after your travel.
A full British passport currently takes approximately 2 to 6 weeks to obtain. If any member of your party has not got a passport yet, our recommendation is that you should apply for one at least 6 weeks before your arrangements. The UK Passport Service has to confirm your identity before issuing your first passport and will ask you to attend an interview in order to do this.
Requirements may change and you must check the latest requirement in good time before departure with the relevant Embassies.
It is your responsibility to ensure that all members of the party are in possession of all necessary travel and health documents before departure. All costs incurred in obtaining such documentation must be paid by you.
We do not accept any responsibility if you or any member of your party are refused entry onto any transport or into any country due to failure on your part to carry correct and complete documentation.
If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly.
Foreign Office Advice
The Foreign and Commonwealth Office publishes regularly updated travel information on its website www.gov.uk/knowbeforeyougo which you are recommended to consult before booking and in good time before departure.
Although we take high care about the quality of our arrangements, rarely the things may go wrong.
If you experience difficulty whilst away or perceive that your arrangements do not conform to those you have booked, please inform the relevant supplier without undue delay so that they can take steps to assist you or put things right. You should also contact us as soon as possible by calling our helpline.
If your complaint remains unresolved and you wish to pursue further, please send formal written notice of your complaint by email or post to us within 28 days of the end of your arrangements, giving your booking reference and all other relevant information. We will acknowledge receipt of your correspondence and we will respond to all complaints in written format within 28 days. In rare circumstances, third party delays may result in this period being extended while we await their response.
All payments to us are held in a separate account until after you have participated in your arrangements or until the services that provide your arrangements have been paid in advance.
Data Protection Policy
To properly organise your travel arrangements we need to process your personal data such as name, email, address and in individual cases data on health, dietary requirements etc.
You are entitled to a copy of your personal data held by us. If you would like to see such copy, please contact us.
We must pass your personal data to the relevant associates of us and suppliers of your travel arrangements and when required by law to public authorities.
Where your travel arrangements are outside the European Economic Area (EEA), controls on data protection may be different as such legal policies within UK and within European
Economic Area (EEA).
In some cases after we provided the personal data on the relevant associates of us and suppliers of your travel arrangements, they will pass the personal data onto their suppliers. Those suppliers or other principal’s use of the personal data is subject to their policy, both in respect of your booking and any future marketing, and is their responsibility. Please contact them or us if you would like to see such policy.
We will not pass your personal data onto any person not responsible for part of your travel arrangements.
In making the booking, you consent to us and to the relevant associates of us and suppliers of your travel arrangements to process your personal data in order to deliver your travel arrangements. If we, the relevant associates of us and suppliers of your travel arrangements cannot process your personal data, your travel arrangements cannot be provided.
By making your booking, you consent to receive email and phone communication from us in regards to your booking.
You also consent to occasionally receive our emails with information and offers from us. You can anytime unsubscribe from our emails with information and offers at per instruction included in each individual email.
We will accept responsibility for the travel arrangements that you booked with us if we negligently perform or arrange the services which we are obliged to provide for you under our contract with you, as set out on your confirmation e-mail.
We will pay you reasonable compensation. The level of such compensation will be calculated taking into consideration all relevant factors such as but not limited to the complaints procedure as described in these conditions and to the extent to which our employees’ negligence affected the travel arrangements.
Please note that it is your responsibility to show that we have been negligent if you wish to make a claim against us.
We will not be responsible for any injury, illness, death, loss, damage, expense, cost or other claim of any description whatsoever which results from:
• the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party; or
• the act(s) and/or omission(s) of a third party not connected with the provision the act(s) and/or omission(s) of a third party not connected with the provision of your arrangements and which were unforeseeable or unavoidable; or
• unusual or unforeseeable circumstances beyond ours or our supplier(s) control, the consequences of which could not have been avoided even if all due care had been exercised;
• an event which either ourselves or suppliers could not, even with all due care, have foreseen or forestalled;
• in case any accident occurs while any of your group is under the influence of drink or drugs.
• in case any accident occurs while you are using services or are attending facilities which do not form part of your travel arrangements booked and paid for with us.
We do not accept liability for
• any damage, loss, expense or other sum(s) of any description which, based on the information you gave us at the time of booking, we could not have foreseen you would suffer or incur if we breached our contract with you;
• any business losses.
The maximum amount we will have to pay you in respect of these claims is twice the total price paid by or on behalf of the person(s) affected. This maximum amount will only be payable where everything has gone wrong and you or your party has not received any benefit at all from your booking.
Conditions of Suppliers
Many of suppliers of your travel arrangements have their own terms and conditions to participate on respective travel arrangements.
Such terms and conditions of suppliers of your travel arrangements specify or exclude the liability of the respective supplier to you (if liability of the respective supplier is excluded, then is also our liability for the same risks excluded), specify other conditions to participate (behaviour, health conditions, age limits etc.) and may require you to sign a disclaimer to participate. Such terms and conditions are available with the respective supplier and upon request from us.
By participating on respective travel arrangements you agree to such terms and conditions.
Law and Jurisdiction
These terms and conditions are governed by and shall be construed in accordance with the laws of Slovak Republic and EU.